Introduction
At Air India Services, your privacy is our priority. We are committed to protecting the personal information you share with us while using our travel booking services, flight assistance, visa processing, holiday packages, hotel reservations, and luxury travel planning. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://airindiaservices.com or use our travel support services.
Information We Collect
To provide you with seamless travel assistance and booking services, we may collect the following personal information:
Name — Full name as per travel documents
Email Address — For booking confirmations & updates
Phone Number — Urgent travel communication
Passport Details — Required for international flight & visa processing
Billing Information — Payment processing for bookings
Travel Preferences — Cabin class, seat choice, meal preferences
IP Address & Browser Data — For website analytics & security
How We Use Your Information
Flight bookings & ticket issuance
Hotel reservations & accommodation
Customer support & travel assistance
Travel updates & itinerary notifications
Payment processing & refunds
Promotional offers & travel deals
Website improvement & analytics
Data Protection & Security
Air India Services implements industry-standard security measures to protect your personal data:
- Secure Servers — All data stored on encrypted, access-controlled servers
- SSL Encryption — 256-bit SSL encryption for all data transmissions
- Restricted Access — Only authorized travel support personnel can access customer data
- Regular Audits — Periodic security assessments and vulnerability scans
Cookies Policy
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:
- Remember your login and travel search preferences
- Analyze website traffic and user behavior
- Personalize flight and holiday package recommendations
- Improve website speed and performance
You can manage cookie preferences through your browser settings. However, disabling cookies may affect certain functionalities like saved searches and booking history.
Third-Party Service Partners
To complete your travel bookings, we share necessary information with trusted partners:
Airlines — For flight reservations and ticket issuance
Payment Gateways — For secure transaction processing
Hotel Partners — For accommodation bookings
Visa Processors — For visa application submission
These third-party services have their own privacy policies and security standards. We only share data essential for completing your travel requests.
Payment Security
All financial transactions on Air India Services are processed through PCI-DSS compliant payment gateways. We do not store your complete credit card or banking details on our servers. Payment information is encrypted and transmitted directly to secure payment processors including major banks and card networks.
Your Privacy Rights
As a customer of Air India Services, you have the following rights regarding your personal data:
- Access — Request a copy of your personal data we hold
- Correction — Update inaccurate or incomplete information
- Deletion — Request removal of your data (subject to legal requirements)
- Opt-out — Unsubscribe from marketing emails at any time
To exercise these rights, contact us at support@airindiaservices.com with your request.
Children's Privacy
Air India Services does not knowingly collect personal information from children under 13 years of age. Our travel booking services are intended for adults and families traveling together. If you believe a child has provided us with personal data, please contact us immediately so we can remove the information.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry standards. The latest version will always be available on our website with the "Last Updated" date. We encourage you to review this policy periodically. Material changes will be notified via email or website notification.
Last Updated: January 15, 2025
Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Company: Air India Services
Website: https://airindiaservices.com
Email: support@airindiaservices.com
Phone: +91-11-4300-5000
Frequently Asked Questions
How long do you retain my personal data?
We retain your data for as long as necessary to provide travel services, comply with legal obligations, resolve disputes, and enforce agreements. Typically, booking records are kept for 7 years as required by tax and travel regulations.
Do you share my data with third parties for marketing?
No. We do not sell or rent your personal information to third parties for their marketing purposes. We only share data with airlines, hotels, and service partners necessary to fulfill your travel bookings.
Is my payment information safe on your website?
Yes. All payments are processed through PCI-DSS certified gateways. Your credit card details are encrypted and never stored on our servers after transaction completion.
How can I unsubscribe from promotional emails?
Click the "unsubscribe" link at the bottom of any marketing email, or email us at support@airindiaservices.com with "UNSUBSCRIBE" in the subject line.